***Update as of 2:00pm; this issue is now resolved.*** We are currently experiencing issues with the Radius authentication servers. This may impact VPN and/or wireless. IT is investigating and will post more information as they progress.
Wednesday Website Training Drop-in Sessions Cancelled Until April 30th
The weekly drop-in sessions for website training have been cancelled for both Wednesday April 16 and Wednesday April 23. The drop-in sessions will resume on Wednesday April 30th. ACM Drop-in Sessions Need help with a particular task? We have drop-in sessions on most Wednesdays from 2-4 p.m. in the IT Innovation Lab - ADM013. Check calendar [...]
IT Helpdesk Maintenance
April 15th 6:30 AM– 7:00 AM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Tuesday, April 15th from 6:30 AM until 7:00 AM. Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report a [...]
Summer Schedule for the IT Service Desk
Effective Wednesday, June 4th the IT Service Desk will run a summer schedule of 7:30 am to 4:30 pm. We will resume our regular hours of 7:30 am to 7:30 pm effective Monday, August 25th
News Site Scheduled Maintenance
On Friday, April 11, 2014, IT, Media & Classroom Services will be migrating the news.ok.ubc.ca sites to our new “S53” hosting server. The migration to the new server will take place between 4:00 p.m. and 4:30 p.m. on Friday, April 11, 2014. You will not be able to login to the news website to post content [...]
Internet-wide Security Bug Affecting All Sensitive Data
A serious, widespread security flaw, referred to as the Heartbleed Bug, was announced on Monday, April 7th. Researchers have estimated that this flaw could affect up to two-thirds of all internet web servers. There is no need to patch or update desktops or laptops as this flaw resides in a piece of software that is [...]
URGENT: Do Not Open RTF File Attachments
If you receive an RTF file attachment, please do not open it. There is a known security exploit that is actively making the rounds that takes advantage of a vulnerability with the way that Word handles RTF files. Attackers are using this vulnerability to install viruses and seize control of workstations. This vulnerability exists in [...]
Snagit and Camtasia Now Available UBC Wide at No Cost
Vancouver IT has secured a license for Techsmith's Snagit and Camtasia that extends across both campuses. Both software packages are available at no cost. Snagit allows you to capture, modify, and share screenshots and basic desktop video captures. For instructional and support purposes, this is a very valuable tool and has been made part of our [...]
MATLAB Now Available UBC Wide at No Cost
Vancouver IT has secured a license for MATLAB that extends across both campuses. Knowing the strong value this brings to many instructional and research disciplines, this new license is being centrally funded for the first time and is being made available at no cost to supported users. This software is available for Windows, OSX, and [...]
CareerConnect Okanagan outage Mar 25, 2014 05:30 – 17:30 PT
CareerConnect Okanagan will be unavailable due to scheduled system maintenance from 05:30 to 17:30 PT on Tuesday March 25, 2014. We apologize for the inconvenience.
UBC IT Bulletins
- UBC IT 2nd Year Science Outage Apr 17, 2014 12:00 – 12:30PT
- OS patching to Sauder’s file, print, document sharing and computer lab application servers Apr 18, 2014 00:01 – 01:30 PT
- FASmail Mailbox Quota Increase Apr 23, 2014 09:00 – 16:00 PT
- Network Monitoring Maintenance April 26, 2014 13:00-23:00 PT
- PeopleSoft FMS application maintenance to activate user autoprovisioning Apr 27, 2014 9:00 – 16:00 PT
