Effective Tuesday morning, at 1:00am, the UBC Okanagan Sophos Anti-virus server has been authorized to deliver an updated version of Sophos Anti-virus to all ITServices managed Mac OSX computers. This update will be delivered automatically in the background, and will not require a reboot for most customers. Should you encounter any difficulties with Sophos, please phone [...]
IT Helpdesk Maintenance
February 24th 6:30 AM– 7:00 AM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Monday, February 24th from 6:30 AM until 7:00 AM. Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report a [...]
myDNS Service Maintenance February 22, 2014 10:00 – 14:00 PT
UBC will be performing DNS and DHCP maintenance on Feb 22, 2014 10:00-14:00 PT at UBC Okanagan.
DNS and DHCP services will continue and no network outage is expected during this time due to built in redundancies in the architecture of the myDNS system.
IT Helpdesk - New Workflow Entry Forms
Complete a one-stop ticket entry form to request, deactivate or transfer services for individuals that are new to or leaving UBC.
IT Helpdesk Maintenance
February 18th 6:30 AM– 7:00 AM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Tuesday, February 18th from 6:30 AM until 7:00 AM. Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report a [...]
Service Extension - Verint Survey Tool
The survey tool consortium has negotiated a one-year extension of the Verint Survey Tool until March 2015.
3 day Video Production Boot Camp - February 2014
For Faculty, Staff and Students Learn how to produce a video so you can: communicate important messages document your research add interest to your presentations promote your event or program Whatever your reason, the Media Centre can help get you started! Date/Time: Feb. 18th to 20th, 2014 9:00 AM – 5:00 PM Location: Media Centre - [...]
RESOLVED - SPSS Unavailable
Jan 20, 2014 at 9:40 am - SPSS issues are now resolved and the system is back online.
RESOLVED - File Server NKC-SSC Unscheduled Outage
Update @ 21:52 - the server has been returned to operational status. If you cannot see your F: or K: drives, please logout and login again. Campus file server nkc-ssc.ok.ubc.ca, which provides the F: and K: drives for many of the users on campus, is currently down. This server also provides all file storage for [...]
Apple OSX 10.9 [Mavericks] - Availability and Support
Current Support Status: Supported ITServices now provides full support for Apple OSX v10.9, Mavericks. As with all previous releases of OSX, ITServices cannot provide software support for machines that have been self-upgraded. In the event that you self-upgrade, and need full support for 10.9, please submit a ticket through our Helpdesk system and we will [...]
UBC IT Bulletins
- AccessUBC Maintenance March 12, 2014 10:00-12:00 PT
- ResNet network maintenance on Mar 14, 2014 between 06:00 anad 07:00 PT
- CTConnect3 Maintenance March 15, 2014 06:00-08:30 PT
- Life Sciences Centre Emergency Backup Power Unavailable March 18, 00:00 PT to March 19, 24:00 PT
- Medical Students Alumni Centre (VGH) Network Upgrade Mar 20th, 2014 12:00 – 13:00 PDT
