By Jennifer Vizcarra on December 24, 2015
The IT Helpdesk will be closing at 10:30am and will not be reopening until 7:30 am on January 4th. Happy Holidays and a safe New Year from everyone in IT, Media & Classroom Services.
Posted in Client Services, General
By Operations Centre on December 22, 2015
Please be advised that some users at UBC Okanagan may have experienced connectivity issues with the FASmail service when using Outlook and Webmail. Technicians have identified the cause and have resolved the issue. Please contact the ITSC if you are s…
Posted in IT Infrastructure | Tagged Email
By Operations Centre on December 20, 2015
Maintenance on the Okanagan campus phone system will be performed between 1:00PM and 1:30PM on Sunday December 20th. Calls between the Okanagan and the Vancouver campus will not be impacted. All other incoming and outgoing calling will be down during t…
Posted in IT Infrastructure
By Aaron Heck on December 16, 2015
IT, Media & Classroom services is proud to host our annual Open House on Thursday, December 17th from 1:00-4:00PM. For those of you that have never attended, we do our Christmas celebration a little different…not only will there be fantastic [not exaggerating], hot, self-catered food, we also have a number of great games. Margarita bar with virgin cocktails […]
Posted in Department News |
By Aaron Heck on December 11, 2015
Update 2015.12.14 @ 17:55 – the issue with access from the Vancouver campus was found to be a missing firewall rule. This rule was visually verified and put into production when the SPSS license server restriction was placed into effect at 16:00 today, but was missing from the production firewall when it was re-checked at […]
Posted in Classroom Services, Client Services, IT Infrastructure
By Jennifer Vizcarra on December 10, 2015
Work order system unavailable Friday, Dec. 11 Facilities Management is upgrading the Archibus online work order system, which will make the system unavailable for submitting work orders this Friday, Dec. 11. If you have a request for non-urgent work, Facilities Management recommends waiting until Monday to submit work requests via the regular online method. During […]
Posted in General | Tagged Scheduled Maintenance
By Aaron Heck on December 7, 2015
If you are interested in reading about the changes in 10.11, Ars Technica has done an exceptional job of outlining all of the changes. Current Support Status: Supported Should you desire to be upgraded to the latest release of OSX, please submit a ticket through the Helpdesk system under the Request something new section. Make […]
Posted in Client Services, Research Support | Tagged Apple, OSX |
By Andrew Alcantara on December 7, 2015
December 8th 6:30 AM – 7:00 AM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Tuesday, December 8th from 6:30 AM until 7:00 AM. Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report […]
Posted in Client Services | Tagged Service Disruption
By Jennifer Vizcarra on December 3, 2015
Update 2015.12.04 @ 00:20 -Print services have been restored. A problem with the pay for print accounting was identified as the root cause. As of 2:30 we are again experiencing an issue with the printing service on campus. As a result, all students, staff and faculty will be unable to print to any networked printer. […]
Posted in Client Services, IT Infrastructure | Tagged Outage, Printing, Service Disruption
By Aaron Heck on November 27, 2015
Update 2015.11.30 @ 13:00 – our upstream provider has not given us any updated information with regards to this traffic congestion issue. Our internet link is quite congested at the moment, so users may experience slower than usual internet access. This is a shared resource with finite capacity, and we are doing our best to manage it within those limits.
Posted in Client Services, IT Infrastructure, Research Support
![Apple OSX 10.11 [El Capitan] – Availability and Support](https://news.ok.ubc.ca/it/files/2015/10/OS-X-El-Capitan-970-80-300x136.jpg)