Unscheduled Service Outage – Multiple Services Affected March 22, 2019 14:15-16:25 PT

Update @ 04:25PM All customer-facing services are fully restored: Computer login [staff & students] Printing [student & staff] Internet access Telephones Network file storage IT Helpdesk Okanagan web-based systems and services At this point, this incident is considered resolved and there will be no further updates. An infrastructure outage at 02:15pm resulted in an outage […]

Archibus System Maintenance – Apr 1 22:00 – Apr 2 22:00

Update 2018.04.02 @ 21:24 – maintenance has been completed and the facilities system is back online. The facilities management Archibus system has been taken offline for maintenance as of 22:00 on April 1st.  The system will be brought back online at 22:00 on April 2nd.

ok.ubc.ca Web Site Refreshed

A refreshed Okanagan campus website – ok.ubc.ca – launched the evening of February 22nd. This updated site offers a more vibrant online experience than the previous website, which last saw a major refresh more than four years ago. For more details, please see this post on The Exchange.

[RESOLVED] Intermittent outage – multiple sites affected

Update 2018.02.02@12:31PM – Service has been restored. We are currently investigating intermittent outage reports for the following web sites: helpdesk.ok.ubc.ca iclone.ok.ubc.ca itmdb-stg.ok.ubc.ca knowit.ok.ubc.ca news.ok.ubc.ca Other *.ok.ubc.ca sites may be impacted, due to their use of news.ok.ubc.ca This bulletin will be updated as new information becomes available.

[COMPLETED] Sophos server down for upgrades

Update 2018.01.08 @ 12:05PM – upgrades complete, server is back online.   The Okanagan campus Sophos server has been taken down for upgrades related to providing updates to Sophos workstations for the new Meltdown and Spectre vulnerabilities.

Event feed outage on multiple *.ok.ubc.ca sites

Update 2017.11.09 @ 14:53 – Event feeds are back online. The source of the problem was traced to an excess of requests overwhelming the system that provides the event feeds. Event feeds on multiple *.ok.ubc.ca web sites are currently offline. We have identified the problem as a communication issue between two servers in Vancouver. We […]

Microsoft Windows 10 – Availability and Support

Current Support Status: General Availability. Windows 10 is now available by request. All new and re-imaged systems will also be receiving Windows 10.

Microsoft Windows 10 – Creators Update Now Available

If you want to read more about what changes Windows 10 Creators Update brings, check out this blog post from Microsoft. Effective Thursday, September 21st, any new or re-imaged machine deployed by ITServices will be receiving Windows 10 Build 1703 – Creators Update. We are currently assessing how best to roll this update out to existing […]