Update – UBCO Service Desk Hours

Update – UBCO Service Desk Hours

March 26th, 2020 – With the recent announcement by the University of the need to take additional measures to support social distancing in response to the COVID-19 pandemic, the UBC Okanagan IT Help Desk walk-in facility is closed until further notice. Customers can contact us via our ticketing system online at helpdesk.ok.ubc.ca or phone at […]

UBC – Print Issue

10:40 Notice Upgrade – Issue identified as UBC campus wide and not isolated to UBCO campus. Please note there is a current issue with the UBC Pay for Print systems.  Technicians are currently working on the problem.  Updates will be provided as we have more information.  Thank you for your patience.  

Mac OSX 10.15 Released – Oct 7th, 2019

Please note that at this time OSX 10.15 is not supported by UBCOIT until we can finalize testing of all supported UBC applications. The self upgrade option has been removed by UBCO templated Macs and will be re-enabled once testing is complete. For more information refer to our internal documentation – https://knowit.ok.ubc.ca/article/mac-os-x-10-15-release-october-7th-2019-995.html

Resolved – Printing Functionality

NEW – Printing will now continue to work with existing print functionality and additionally the new FindMe printing as below. Please note that a new printing feature was recently installed but has effected normal print functions.  To work around this you can install the new FindMe print function in order to print. Follow the instructions […]

Scheduled Network Storage Outage

UBCO IT Services will be upgrading the following file servers on the August long weekend (Aug 4-6, 2018) according to the following schedule: Saturday Aug 4 8:00AM – 10:00AM, N12     – This will affect some users ‘F’ drive access (Personal Network File Storage) Sunday Aug 5 8:00AM – 10:00AM, N14       – This will affect users […]

Stay connected to UBC Wireless

Please note important changes are coming to UBC wireless on May 9th. In order to keep connected to UBC’s wireless network please visit https://it.ubc.ca/autoconnect for more information. Download and install the AutoConnect utility prior to May 9th to ensure no connectivity issues on UBC wireless networks.

FASmail OWA and RPC Security Certificate Issue [Resolved]

[Updated as of January 22nd, 2018] Implementation of new hardware infrastructure has begun.  This will improve the FASmail service in particular to Outlook Web Access and RPC client access.  Mail clients may still experience intermittent issues at this time as work continues this week for a full resolution of all issues. [Updated as of January […]

UBCO IT Service Desk Closed over Christmas

Please note the UBCO Service Desk will have reduced hours on the following day, Friday December 22nd from 7:30 am to 4 pm.  The Service Desk will be closed from December 23rd to the morning of January 2nd, 2018. Normal operating hours are 7:30 am to 7:30 pm Monday to Friday.    

ArcGIS Central License Upgrade [COMPLETED]

As of April 2nd 11pm the UBCO campus ArcGIS license has now been updated to support client versions 10.1-10.5.   *Please note the central UBCO license for ArcGIS is scheduled to be upgraded Sunday April 2nd between 10-11 pm.  There will be a brief 10 minute outage where ArcGIS licenses will be unavailable until the […]