By Erin Trifunov on January 5, 2021
IT Service Desk Operations IT Equipment Needs Printers Zoom Accounts Remote Teaching & Learning Student Support IT Service Desk Operations Walk-ins Please note our Service Desk is not yet open for unscheduled in person walk-ins. On-site (in person) appointments can be scheduled by submitting a request by phone (250-807-9000) or online using the UBC Self-Service Portal (“Get Help”). Phone / online support […]
Posted in Bulletins, Classroom Services, Client Services, General
By Erin Trifunov on October 7, 2020
With the launch of Workday on November 2, both UBC IT Okanagan's online ticketing system and UBC Okanagan's Centre for Teaching and Learning (CTL) Helpdesk have joined the Integrated Services Centre on the UBC Self-Service Portal (cwl login required). The intent of these changes is to provide an improved level of coordination and services to the […]
Posted in Bulletins, Client Services, Department News, General
By Erin Trifunov on September 25, 2020
Planned maintenance will be conducted on the Okanagan campus telephone system Saturday September 26, 2020, between the hours of 08:00 to 12:00 PT. Incoming calls to campus may experience intermittent service interruptions during this time. Local calls within campus, 5 digit dialing on campus and outgoing calls including to emergency services will NOT be affected.
Posted in IT Infrastructure | Tagged Phone, planned outage, telephones
By Erin Trifunov on September 22, 2020
UBC Cybersecurity and UBC IT Communication & Collaboration Services will be launching a new email security enhancement on September 28, 2020, targeting emails that originate from outside the university. This enhancement will add a warning tag to the top of emails that originate from outside the University. The External Email Security Warning Tag serves as a reminder […]
Posted in Client Services, IT Business Services | Tagged cybersecurity, Email, phishing
By Erin Trifunov on September 17, 2020
Planned maintenance will be conducted on the Okanagan campus telephone system Saturday September 19, 2020, between the hours of 08:00 to 12:00 PT. Phone service to and from campus will be intermittent during this time, with no incoming calls from 10:00-12:00 PT. This is the final outage required to complete our full upgrades to the […]
Posted in IT Infrastructure | Tagged planned outage, telephones
By Erin Trifunov on September 15, 2020
UBC IT Okanagan will be conducting required maintenance and upgrades on the campus telephone system this week. There will be an outage for all incoming calls Tuesday September 15, 2020 from 2100 to 2200 PT. Local calls within campus, 5 digit dialing on campus and outgoing calls including to emergency services will NOT be affected. […]
Posted in IT Infrastructure | Tagged Phone, planned outage, telephones
By Erin Trifunov on September 2, 2020
Interested in learning more about research data management (RDM)? Heard about the Tri-Agency’s upcoming RDM Policy and want to know how to meet the requirements? The UBC RDM Fall Series 2020 will run daily virtual sessions from September 28 – October 16. These sessions will walk through the full research data lifecycle, with a series […]
Posted in Research Support | Tagged RDM, Research Data Management, Webinar
By Erin Trifunov on September 2, 2020
August 31, 2020 August marks the sixth month since UBC transitioned to remote teaching, learning, and working in response to the COVID-19 pandemic. September preparedness this year has taken on a very different pace within the OCIO and UBC IT as a result of converging priorities and supporting the remote experience in addition to the usual […]
Posted in Client Services, Department News, General
By Erin Trifunov on August 6, 2020
Read this month's news from Jennifer Burns, Associate Vice-President, Information Technology & Chief Information Officer, including details on: Implementation of Microsoft Teams (MS Teams) and OneDrive Remote Access to Application Software and Computer Lab Resources Discounted Vendor Packages for Students Internet Connectivity Improvement for International Students Relaxed FIPPA Data Residency Requirements Extended Read the full […]
Posted in Client Services, General
By Erin Trifunov on July 31, 2020
Interested in high-performance computing? Want to learn a new programming language? UBC Advanced Research Computing (ARC) is hosting the 4th annual UBC Research Computing Summer Sessions from August 17th-28th, 2020. This year, the program will be offered virtually in the form of a series of webinars and hands-on online workshops. The Summer Sessions are free […]
Posted in General, Research Support
