By Erin Trifunov on July 5, 2021
Do you have new staff starting or staff leaving? Need IT equipment, phones or printing accounts for new staff? Have you requested the cancellation of phone lines or Zoom accounts for staff who have transferred departments or left UBC? Did you know that UBCO employees have unique accounts and equipment that aren’t coordinated via Workday? We’ve created two simple forms to help manage the IT needs […]
Posted in Bulletins, Client Services, Workday | Tagged leaving ubc, new hire, offboarding, onboarding, transfer, transferring, UBCO employee, workday
By Erin Trifunov on June 18, 2021
UBC IT Okanagan will be retiring the UBC Forms service by the end of this year. Existing forms will be disabled by September 1, 2021 and the site turned off completely by December 1, 2021. If you no longer need your form(s), please unpublish them and ensure you have kept any data required. If you […]
Posted in Bulletins, Web Services | Tagged Qualtrics, Survey, UBC Forms
By Erin Trifunov on May 25, 2021
Starting Wednesday May 26, 2021, UBC supported devices which have not logged in to the UBC VPN regularly (myvpn.ubc.ca OR myvpn.ok.ubc.ca), may be prompted with a pop-window that says “There are pending system configurations requiring VPN connection.” Please click “Connect Now” to connect to the VPN or “Connect Later” to be reminded to connect at a […]
Posted in Bulletins | Tagged encryption, mcafee, VPN
By Erin Trifunov on May 14, 2021
UBC IT is decommissioning Skype for Business (UBC Collaboration Suite) on May 31, 2021. All remaining accounts will be automatically switched to Microsoft (MS) Teams to continue supporting your collaboration needs. MS Teams enables chat, video conferencing, and collaborating in real-time on documents. MS Teams Training for UBCO Staff & Faculty If you’d like to […]
Posted in Bulletins, Client Services
By Erin Trifunov on May 11, 2021
While the university is currently determining the approach and guidelines for the resumption of onsite teaching and learning, we wanted to highlight a few things to help you better prepare for any IT equipment purchases or new hires you may need for fall. We will provide additional information and resources to support your resumption planning when further details are confirmed. IT Accounts & […]
Posted in Bulletins, Client Services, IT Business Services
By Erin Trifunov on April 8, 2021
UBC IT is decommissioning Skype for Business on May 31, 2021. To continue to support your collaboration needs, everyone will be moved to Microsoft Teams. Microsoft Teams is a collaboration tool that was launched for UBC August 2020 to allow UBC groups to create content and share information that they need to work together. MS Teams […]
Posted in Bulletins, Client Services, General, Media Services
By Erin Trifunov on March 12, 2021
To celebrate a year of working and teaching remotely, UBCO IT would like to share some reminders on what you can do to ensure your UBC Zoom events aren’t interrupted by uninvited guests. Unfortunately, incidents of Zoom-bombing at UBC continue, but there are some quick and easy steps that hosts or co-hosts can take to […]
Posted in Bulletins, Client Services | Tagged AV, zoom
By Erin Trifunov on February 11, 2021
The UBC Okanagan department formerly known as IT, Media & Classroom Services has been re-named to UBC Information Technology (IT) Okanagan. This name change reflects a more integrated and aligned approach to IT services between the two campuses. We may have a new name but it’s still the same, local support team to help with all of your […]
Posted in Client Services, General
By Erin Trifunov on January 5, 2021
IT Service Desk Operations IT Equipment Needs Printers Zoom Accounts Remote Teaching & Learning Student Support IT Service Desk Operations Walk-ins Please note our Service Desk is not yet open for unscheduled in person walk-ins. On-site (in person) appointments can be scheduled by submitting a request by phone (250-807-9000) or online using the UBC Self-Service Portal (“Get Help”). Phone / online support […]
Posted in Classroom Services, Client Services, General
