Classroom Services

IT Support for 2020-21 Term 2 Start-up 

IT Service Desk Operations IT Equipment Needs Printers Zoom Accounts Remote Teaching & Learning Student Support IT Service Desk Operations Walk-ins Please note our Service Desk is not yet open for unscheduled in person walk-ins. On-site (in person) appointments can be scheduled by submitting a request by phone (250-807-9000) or online using the UBC Self-Service Portal (“Get Help”). Phone / online support […]

Unscheduled Service Outage – Multiple Services Affected March 22, 2019 14:15-16:25 PT

Update @ 04:25PM All customer-facing services are fully restored: Computer login [staff & students] Printing [student & staff] Internet access Telephones Network file storage IT Helpdesk Okanagan web-based systems and services At this point, this incident is considered resolved and there will be no further updates. An infrastructure outage at 02:15pm resulted in an outage […]

FOLLOW UP – Multiple UBC Service Outages

Following yesterday’s outage of multiple UBC systems yesterday, UBC IT has restored all systems as of this morning, with the exception of GitHub (work continues on this throughout the morning). As part of this outage assessment, a full investigation into the root cause is now underway. Should campus users continue to experience any service issues, […]

Stay connected to UBC Wireless

Please note important changes are coming to UBC wireless on May 9th. In order to keep connected to UBC’s wireless network please visit https://it.ubc.ca/autoconnect for more information. Download and install the AutoConnect utility prior to May 9th to ensure no connectivity issues on UBC wireless networks.

SPSS License Server Access Restricted Dec 14th – VPN to be required for off-campus access

Update 2015.12.14 @ 17:55 – the issue with access from the Vancouver campus was found to be a missing firewall rule. This rule was visually verified and put into production when the SPSS license server restriction was placed into effect at 16:00 today, but was missing from the production firewall when it was re-checked at […]