IT Business Services

May 2021 IT Update: IT Equipment and New Hires – Early Resumption Planning Tips

While the university is currently determining the approach and guidelines for the resumption of onsite teaching and learning, we wanted to highlight a few things to help you better prepare for any IT equipment purchases or new hires you may need for fall. We will provide additional information and resources to support your resumption planning when further details are confirmed.  IT Accounts & […]

Research Drive Migration: Jan 2nd to 4th, 2021

As part of UBC IT’s ongoing hardware refresh, on January 2nd, the Research Drive (“P: Drive”) will be migrated to upgraded hardware to ensure continued performance and reliability. This process will change the mapped location of the P: Drive. UBC managed computers will require a reboot of your personal or research machine to update the drive mapping.  If you own custom–built, isolated […]

Adobe Software Outage, May 27, 2020 (Resolved)

UPDATE: 2:00PM – Adobe is reporting that the services that impact our use on campus are now resolved. There may be lingering issues with “Platform Core Services” which may impact licensing – if you continue to experience issues, please monitor the Adobe status page for final resolution here: ORIGINAL POST: The cloud-based Adobe software suite […]

Sunday, March 29 at 06:00-06:30 AM – Planned Network Maintenance in ASC

On Sunday, March 29 at 06:00-06:30 AM, IT services will be performing network maintenance in ASC. Network services (including phones) will experience a short disruption during this time frame as we upgrade network equipment. Thank you for your patience. If you have any questions, please contact the service desk.  

Virtual Private Network (myVPN) Software Upgrade March 25, 2020, 14:00-15:00 PT

The Cisco AnyConnect software used to access UBC’s Virtual Private Network (myVPN) on Windows, MacOS and Linux will be upgraded to version 4.8.02042 on March 25, 2020 from 14:00-15:00 PT. The new software will automatically prompt users to upgrade the next time they launch their current version of AnyConnect and sign onto ‘’. No reboot […]

UBC Okanagan Planned Phone Upgrades – January 17-21, 2020 – Minor phone service interruptions campus wide

UBC Okanagan Planned Phone Upgrades – January 17-21, 2020 – Minor phone service interruptions campus wide

As part of routine system lifecycle maintenance, UBC IT Okanagan is in the process of decommissioning older Mitel controllers for the campus phone network. To minimize disruptions to users, the Telecommunications team will be upgrading buildings one at a time, starting Friday January 17, with completion by Tuesday January 21.  Minimal disruptions may be experienced […]