By Andy Fehr on February 24, 2015
There was an outage of SPSS between 10:30pm Thursday February 26th to 6:30am Friday February 27th. Part of the outage was to update and install a new license server for SPSS. ITServices apologies for any inconvenience this may have caused. We will be monitoring the SPSS activity to ensure the license manager is now stable. […]
Posted in Bulletins, Client Services, Research Support
By Steve Rosco on February 24, 2015
Update 2015.02.24 @ 10:47 - the print server is back up and fully functional. The print server is currently down and technicians are working to resolve the issue. We currently don't have an ETA but we will update this bulletin.
Posted in Client Services, IT Infrastructure | Tagged Printing, Service Disruption
By Aaron Heck on February 10, 2015
If you receive the email below, do not reply to it, click on any links, or fill out any online forms with your account information. If you think you may have submitted your UBC CWL or login account credentials, go to myAccount and login and change your password immediately. Also, please forward a copy of […]
Posted in Client Services | Tagged Email, phishing
By Aaron Heck on February 9, 2015
For the most up-to-date information regarding this situation, please see this article. A failure of the file server N03 on Friday night has affected the personal network storage of approximately 470 people on campus. The severity of this failure will range from no effect for certain individuals to loss of newly created files last week […]
Posted in Client Services, IT Infrastructure, Research Support | Tagged Outage, Service Disruption
By Aaron Heck on February 7, 2015
Update 2015.02.13 @ 08:34: We have now recovered all the files possible. If you don't see ANY files on your home directory (F: drive) then please contact the Helpdesk as the permissions on some folders was not applied when the files were restored. Also if you believe you are missing individual files that should have been included […]
Posted in Client Services, IT Infrastructure, Research Support | Tagged Outage, Service Disruption
By Aaron Heck on February 6, 2015
Cambridgesoft, the makers of the ChemBioOffice suite, have changed their licensing. UBC Okanagan is now considered a separate site from UBC Vancouver, which was not the case previously. Because of this, we are no longer covered under the UBC Vancouver license. Effective immediately, we can no longer install or renew this product. Any users with […]
Posted in Client Services
By Aaron Heck on February 3, 2015
Microsoft recently acquired the mobile application Acompli, and has rebranded its iOS and Android apps as “Microsoft Outlook”. This is a concern for staff and faculty at UBC who choose to use the application, because it is not compliant with the Freedom of Information and Protection of Privacy Act (FIPPA) and UBC information security policies […]
Posted in Client Services, IT Infrastructure | Tagged Email, fasmail, fippa, outlook
By Aaron Heck on January 7, 2015
We are pleased to announce that upgrades to OSX 10.10 [Yosemite] are now available by request. There is no charge for this upgrade. If you are interested in upgrading your Mac to this latest version of OSX, please submit a ticket via the Helpdesk. Be sure to include the asset tag number of the computer you want upgraded […]
Posted in Client Services, Research Support
By Aaron Heck on December 9, 2014
Vancouver IT has secured a license for QSR's popular NVivo qualitative analysis software that extends across both campuses. This software package is available immediately for both the Mac and Windows platforms on supported equipment for instructional and research use. NVivo software is primarily used for qualitative data analysis by researchers, evaluators, social workers, and educators. This […]
Posted in Client Services, Research Support | Tagged Software
By Andrew Alcantara on November 17, 2014
November 18th 6:30 AM - 7:00 AM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Tuesday, November 18th from 6:30 AM until 7:00 AM. Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report a […]
Posted in Client Services | Tagged Service Disruption