By Erin Trifunov on January 5, 2021
IT Service Desk Operations IT Equipment Needs Printers Zoom Accounts Remote Teaching & Learning Student Support IT Service Desk Operations Walk-ins Please note our Service Desk is not yet open for unscheduled in person walk-ins. On-site (in person) appointments can be scheduled by submitting a request by phone (250-807-9000) or online using the UBC Self-Service Portal (“Get Help”). Phone / online support […]
Posted in Bulletins, Classroom Services, Client Services, General
By Andrew Alcantara on October 30, 2020
November 1, 2020 8:00 PM - 8:30 PM PT The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Sunday, November 1, 2020 from 8:00 PM until 8:30 PM PT. Customers and Information Technology Okanagan staff will be unable to enter or view tickets during this time. If you have any questions or need […]
Posted in Client Services, Web Services | Tagged Service Disruption
By Erin Trifunov on October 7, 2020
With the launch of Workday on November 2, both UBC IT Okanagan's online ticketing system and UBC Okanagan's Centre for Teaching and Learning (CTL) Helpdesk have joined the Integrated Services Centre on the UBC Self-Service Portal (cwl login required). The intent of these changes is to provide an improved level of coordination and services to the […]
Posted in Bulletins, Client Services, Department News, General
By Erin Trifunov on September 22, 2020
UBC Cybersecurity and UBC IT Communication & Collaboration Services will be launching a new email security enhancement on September 28, 2020, targeting emails that originate from outside the university. This enhancement will add a warning tag to the top of emails that originate from outside the University. The External Email Security Warning Tag serves as a reminder […]
Posted in Client Services, IT Business Services | Tagged cybersecurity, Email, phishing
By Erin Trifunov on September 2, 2020
August 31, 2020 August marks the sixth month since UBC transitioned to remote teaching, learning, and working in response to the COVID-19 pandemic. September preparedness this year has taken on a very different pace within the OCIO and UBC IT as a result of converging priorities and supporting the remote experience in addition to the usual […]
Posted in Client Services, Department News, General
By Erin Trifunov on August 6, 2020
Read this month's news from Jennifer Burns, Associate Vice-President, Information Technology & Chief Information Officer, including details on: Implementation of Microsoft Teams (MS Teams) and OneDrive Remote Access to Application Software and Computer Lab Resources Discounted Vendor Packages for Students Internet Connectivity Improvement for International Students Relaxed FIPPA Data Residency Requirements Extended Read the full […]
Posted in Client Services, General
By Erin Trifunov on May 4, 2020
Cisco Advanced Malware Protection (AMP) is now the recommended and preferred malware protection solution for all computers managed by UBC IT. This solution will replace Sophos Antivirus for all UBC supported desktops and laptops, with the UBC Sophos Antivirus license expiring July 29, 2020. What does this mean? Computers provided by UBC Okanagan – Windows […]
Posted in Client Services, General | Tagged antivirus, CIsco AMP, cybersecurity, malware, Security, Software, sophos
By Andy Fehr on March 20, 2020
March 26th, 2020 - With the recent announcement by the University of the need to take additional measures to support social distancing in response to the COVID-19 pandemic, the UBC Okanagan IT Help Desk walk-in facility is closed until further notice. Customers can contact us via our ticketing system online at helpdesk.ok.ubc.ca or phone at […]
Posted in Bulletins, Client Services, General
By Erin Trifunov on February 28, 2020
UBC is working to create a more consistent IT experience for faculty and staff through our IT Service Integration project. This three year project was initiated in 2019 to drive service improvements through the integration and alignment of IT services between the Vancouver and Okanagan campuses. As a first step, the UBC IT Okanagan Service […]
Posted in Client Services, General, IT Business Services | Tagged Campus-Wide Login, Computer Labs, Software
