By Clay Pakenham on June 15, 2018
Our IBM SPSS license server has been successfully updated for 2018/2019. This license update is for SPSS and Amos versions 22-25, and is valid until May 31st 2019. If you are running an older version of SPSS [v23 or v24], although it will continue to function, we recommend you upgrade to SPSS v25 one of two […]
Posted in Client Services, Research Support
By Clay Pakenham on May 30, 2018
Our existing Site License for IBM SPSS is set to expire on May 31st 2018. Fortunately, SPSS provides a 30-day post expiration grace period, so the software will continue to work fine (with pop-up warnings) until the end of June. We should have our SPSS License Server updated with new license codes within the next […]
Posted in Client Services, Research Support
By Jill MacKenzie on May 15, 2018
Following yesterday’s outage of multiple UBC systems yesterday, UBC IT has restored all systems as of this morning, with the exception of GitHub (work continues on this throughout the morning). As part of this outage assessment, a full investigation into the root cause is now underway. Should campus users continue to experience any service issues, […]
Posted in Classroom Services, Client Services, General, IT Infrastructure, Research Support
By Andy Fehr on April 12, 2018
Please note important changes are coming to UBC wireless on May 9th. In order to keep connected to UBC's wireless network please visit https://it.ubc.ca/autoconnect for more information. Download and install the AutoConnect utility prior to May 9th to ensure no connectivity issues on UBC wireless networks.
Posted in Classroom Services, Client Services, General, IT Infrastructure
By Andrew Alcantara on April 10, 2018
April 10 7:00 PM - 7:30 PM PT The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Tuesday, April 10, 2018 from 7:00 PM until 7:30 PM PT. Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need […]
Posted in Client Services | Tagged Service Disruption
By Jill MacKenzie on March 28, 2018
N12 is currently down. This will affect network users with their F drive housed on N12. Technicians are aware and currently working on a resolution. No estimate to resolve has been provided.
Posted in Client Services, IT Infrastructure
By Clay Pakenham on March 23, 2018
SPSS v25 is now available. Our complete list of licensed SPSS products is now: Advanced Statistics AMOS* Bootstrapping Categories Complex Samples Conjoint Custom Tables Data Preparation Decision Trees Direct Marketing Exact Tests Forecasting Missing Values Neural Networks Regression Sample Power* Visualization Designer* Note: Items marked with a * require a separate install, and are only available […]
Posted in Client Services, Research Support |
By Andy Fehr on March 15, 2018
Please note Skype for Business (SfB) has been enabled for all users at the Okanagan campus. Everybody should have received an automated email with instructions to use SfB at UBC. For more information on SfB at UBC please see the following site: https://collaborate.share.ubc.ca/s4b/SitePages/Home.aspx If you have any trouble installing or using SfB please contact our helpdesk […]
Posted in Client Services, General
By Andy Fehr on January 22, 2018
[Updated as of January 22nd, 2018] Implementation of new hardware infrastructure has begun. This will improve the FASmail service in particular to Outlook Web Access and RPC client access. Mail clients may still experience intermittent issues at this time as work continues this week for a full resolution of all issues. [Updated as of January […]
Posted in Client Services, General
By Aaron Heck on January 8, 2018
Update 2018.01.08 @ 12:05PM - upgrades complete, server is back online. The Okanagan campus Sophos server has been taken down for upgrades related to providing updates to Sophos workstations for the new Meltdown and Spectre vulnerabilities.
Posted in Client Services