By Erin Trifunov on July 5, 2021
Do you have new staff starting or staff leaving? Need IT equipment, phones or printing accounts for new staff? Have you requested the cancellation of phone lines or Zoom accounts for staff who have transferred departments or left UBC? Did you know that UBCO employees have unique accounts and equipment that aren’t coordinated via Workday? We’ve created two simple forms to help manage the IT needs […]
Posted in Bulletins, Client Services, Workday | Tagged leaving ubc, new hire, offboarding, onboarding, transfer, transferring, UBCO employee, workday
By Erin Trifunov on May 14, 2021
UBC IT is decommissioning Skype for Business (UBC Collaboration Suite) on May 31, 2021. All remaining accounts will be automatically switched to Microsoft (MS) Teams to continue supporting your collaboration needs. MS Teams enables chat, video conferencing, and collaborating in real-time on documents. MS Teams Training for UBCO Staff & Faculty If you’d like to […]
Posted in Bulletins, Client Services
By Erin Trifunov on May 11, 2021
While the university is currently determining the approach and guidelines for the resumption of onsite teaching and learning, we wanted to highlight a few things to help you better prepare for any IT equipment purchases or new hires you may need for fall. We will provide additional information and resources to support your resumption planning when further details are confirmed. IT Accounts & […]
Posted in Bulletins, Client Services, IT Business Services
By Erin Trifunov on April 8, 2021
UBC IT is decommissioning Skype for Business on May 31, 2021. To continue to support your collaboration needs, everyone will be moved to Microsoft Teams. Microsoft Teams is a collaboration tool that was launched for UBC August 2020 to allow UBC groups to create content and share information that they need to work together. MS Teams […]
Posted in Bulletins, Client Services, General, Media Services
By Erin Trifunov on March 12, 2021
To celebrate a year of working and teaching remotely, UBCO IT would like to share some reminders on what you can do to ensure your UBC Zoom events aren’t interrupted by uninvited guests. Unfortunately, incidents of Zoom-bombing at UBC continue, but there are some quick and easy steps that hosts or co-hosts can take to […]
Posted in Bulletins, Client Services | Tagged AV, zoom
By Erin Trifunov on February 11, 2021
The UBC Okanagan department formerly known as IT, Media & Classroom Services has been re-named to UBC Information Technology (IT) Okanagan. This name change reflects a more integrated and aligned approach to IT services between the two campuses. We may have a new name but it’s still the same, local support team to help with all of your […]
Posted in Client Services, General
By Erin Trifunov on January 5, 2021
IT Service Desk Operations IT Equipment Needs Printers Zoom Accounts Remote Teaching & Learning Student Support IT Service Desk Operations Walk-ins Please note our Service Desk is not yet open for unscheduled in person walk-ins. On-site (in person) appointments can be scheduled by submitting a request by phone (250-807-9000) or online using the UBC Self-Service Portal (“Get Help”). Phone / online support […]
Posted in Classroom Services, Client Services, General
By Andrew Alcantara on October 30, 2020
November 1, 2020 8:00 PM – 8:30 PM PT The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Sunday, November 1, 2020 from 8:00 PM until 8:30 PM PT. Customers and Information Technology Okanagan staff will be unable to enter or view tickets during this time. If you have any questions or need […]
Posted in Client Services, Web Services | Tagged Service Disruption
By Erin Trifunov on October 7, 2020
With the launch of Workday on November 2, both UBC IT Okanagan’s online ticketing system and UBC Okanagan’s Centre for Teaching and Learning (CTL) Helpdesk have joined the Integrated Services Centre on the UBC Self-Service Portal (cwl login required). The intent of these changes is to provide an improved level of coordination and services to the […]
Posted in Bulletins, Client Services, Department News, General
