Client Services

Stay connected to UBC Wireless

Please note important changes are coming to UBC wireless on May 9th. In order to keep connected to UBC's wireless network please visit for more information. Download and install the AutoConnect utility prior to May 9th to ensure no connectivity issues on UBC wireless networks.

RESOLVED - N12 Server Down

N12 is currently down. This will affect network users with their F drive housed on N12. Technicians are aware and currently working on a resolution. No estimate to resolve has been provided.

SPSS v25 Now Available

SPSS v25 is now available.  Our complete list of licensed SPSS products is now: Advanced Statistics AMOS* Bootstrapping Categories Complex Samples Conjoint Custom Tables Data Preparation Decision Trees Direct Marketing Exact Tests Forecasting Missing Values Neural Networks Regression Sample Power* Visualization Designer* Note: Items marked with a * require a separate install, and are only available […]

Skype for Business Released for UBC Okanagan Users

Please note Skype for Business (SfB) has been enabled for all users at the Okanagan campus.  Everybody should have received an automated email with instructions to use SfB at UBC. For more information on SfB at UBC please see the following site: If you have any trouble installing or using SfB please contact our helpdesk […]

FASmail OWA and RPC Security Certificate Issue [Resolved]

[Updated as of January 22nd, 2018] Implementation of new hardware infrastructure has begun.  This will improve the FASmail service in particular to Outlook Web Access and RPC client access.  Mail clients may still experience intermittent issues at this time as work continues this week for a full resolution of all issues. [Updated as of January […]

[COMPLETED] Sophos server down for upgrades

Update 2018.01.08 @ 12:05PM - upgrades complete, server is back online.   The Okanagan campus Sophos server has been taken down for upgrades related to providing updates to Sophos workstations for the new Meltdown and Spectre vulnerabilities.

UBCO IT Service Desk Closed over Christmas

Please note the UBCO Service Desk will have reduced hours on the following day, Friday December 22nd from 7:30 am to 4 pm.  The Service Desk will be closed from December 23rd to the morning of January 2nd, 2018. Normal operating hours are 7:30 am to 7:30 pm Monday to Friday.    

Novell/OES/Micro Focus Client upgrades starting November 14, 2017 for Windows workstations

Novell/OES/Micro Focus Client upgrades starting November 14, 2017 for Windows workstations

UBC Okanagan ITServices will be upgrading the Novell/OES/Micro Focus client on administrative, faculty and research Microsoft Windows workstations starting on November 14, 2017.  The existing client on the workstation will notify that there are settings and or an update available when you login to Novell.  Below are examples of the prompts that will be presented.  Once […]