Archive for the ‘Client Services’ Category

IT Helpdesk Maintenance

April 14, 2014 | Filed under: Client Services | Tags:

April 15th 6:30 AM– 7:00 AM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Tuesday, April 15th from 6:30 AM until 7:00 AM.  Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report a [...]

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Summer Schedule for the IT Service Desk

April 11, 2014 | Filed under: Client Services | Tags:

Effective Wednesday, June 4th the IT Service Desk will run a summer schedule of 7:30 am to 4:30 pm. We will resume our regular hours of 7:30 am to 7:30 pm effective Monday, August 25th

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News Site Scheduled Maintenance

April 11, 2014 | Filed under: Client Services | Tags: ,

On  Friday, April 11, 2014, IT, Media & Classroom Services will be migrating the news.ok.ubc.ca sites to our new “S53” hosting server. The migration to the new server will take place between 4:00 p.m. and 4:30 p.m. on Friday, April 11, 2014. You will not be able to login to the news website to post content [...]

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Internet-wide Security Bug Affecting All Sensitive Data

April 9, 2014 | Filed under: Bulletins, Client Services, IT Infrastructure, Research Support | Tags:

A serious, widespread security flaw, referred to as the Heartbleed Bug, was announced on Monday, April 7th.  Researchers have estimated that this flaw could affect up to two-thirds of all internet web servers. There is no need to patch or update desktops or laptops as this flaw resides in a piece of software that is [...]

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URGENT: Do Not Open RTF File Attachments

March 25, 2014 | Filed under: Bulletins, Client Services, Research Support | Tags: ,

If you receive an RTF file attachment, please do not open it.  There is a known security exploit that is actively making the rounds that takes advantage of a vulnerability with the way that Word handles RTF files.  Attackers are using this vulnerability to install viruses and seize control of workstations. This vulnerability exists in [...]

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Snagit and Camtasia Now Available UBC Wide at No Cost

March 24, 2014 | Filed under: Client Services, Research Support | Tags:

Vancouver IT has secured a license for Techsmith's Snagit and Camtasia that extends across both campuses.  Both software packages are available at no cost. Snagit allows you to capture, modify, and share screenshots and basic desktop video captures.  For instructional and support purposes, this is a very valuable tool and has been made part of our [...]

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MATLAB Now Available UBC Wide at No Cost

March 24, 2014 | Filed under: Client Services, Research Support | Tags: ,

Vancouver IT has secured a license for MATLAB that extends across both campuses.  Knowing the strong value this brings to many instructional and research disciplines, this new license is being centrally funded for the first time and is being made available at no cost to supported users. This software is available for Windows, OSX, and [...]

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Sophos for OSX Updated to Version 9

February 26, 2014 | Filed under: Client Services | Tags: ,

Effective Tuesday morning, at 1:00am, the UBC Okanagan Sophos Anti-virus server has been authorized to deliver an updated version of Sophos Anti-virus to all ITServices managed Mac OSX computers. This update will be delivered automatically in the background, and will not require a reboot for most customers. Should you encounter any difficulties with Sophos, please phone [...]

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IT Helpdesk Maintenance

February 24, 2014 | Filed under: Client Services | Tags:

February 24th 6:30 AM– 7:00 AM The IT Helpdesk system (helpdesk.ok.ubc.ca) will be undergoing system maintenance on Monday, February 24th from 6:30 AM until 7:00 AM.  Customers and IT, Media and Classroom Services staff will be unable to enter or view tickets during this time. If you have any questions or need to report a [...]

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IT Helpdesk - New Workflow Entry Forms

February 21, 2014 | Filed under: Client Services | Tags:

Complete a one-stop ticket entry form to request, deactivate or transfer services for individuals that are new to or leaving UBC.

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Fax: 250.807.9212

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