Client Services

FASmail OWA and RPC Security Certificate Issue [Resolved]

[Updated as of January 22nd, 2018] Implementation of new hardware infrastructure has begun.  This will improve the FASmail service in particular to Outlook Web Access and RPC client access.  Mail clients may still experience intermittent issues at this time as work continues this week for a full resolution of all issues. [Updated as of January […]

[COMPLETED] Sophos server down for upgrades

Update 2018.01.08 @ 12:05PM - upgrades complete, server is back online.   The Okanagan campus Sophos server has been taken down for upgrades related to providing updates to Sophos workstations for the new Meltdown and Spectre vulnerabilities.

UBCO IT Service Desk Closed over Christmas

Please note the UBCO Service Desk will have reduced hours on the following day, Friday December 22nd from 7:30 am to 4 pm.  The Service Desk will be closed from December 23rd to the morning of January 2nd, 2018. Normal operating hours are 7:30 am to 7:30 pm Monday to Friday.    

Novell/OES/Micro Focus Client upgrades starting November 14, 2017 for Windows workstations

Novell/OES/Micro Focus Client upgrades starting November 14, 2017 for Windows workstations

UBC Okanagan ITServices will be upgrading the Novell/OES/Micro Focus client on administrative, faculty and research Microsoft Windows workstations starting on November 14, 2017.  The existing client on the workstation will notify that there are settings and or an update available when you login to Novell.  Below are examples of the prompts that will be presented.  Once […]

KnowIT System Migration [COMPLETED]

October 18th 5:00 PM - 5:15 PM PT The KnowIT system ( will be undergoing system maintenance on Wednesday, October 18, 2017 from 5:00 PM until 5:15 PM PT. If you need assistance during this time, please call the IT Helpdesk at 250.807.9000.

Microsoft Windows 10 - Availability and Support

Current Support Status: General Availability. Windows 10 is now available by request. All new and re-imaged systems will also be receiving Windows 10.

Microsoft Windows 10 - Creators Update Now Available

If you want to read more about what changes Windows 10 Creators Update brings, check out this blog post from Microsoft. Effective Thursday, September 21st, any new or re-imaged machine deployed by ITServices will be receiving Windows 10 Build 1703 - Creators Update. We are currently assessing how best to roll this update out to existing […]