Client Services

Message from the CIO – August 2020

Message from the CIO – August 2020

August 31, 2020 August marks the sixth month since UBC transitioned to remote teaching, learning, and working in response to the COVID-19 pandemic. September preparedness this year has taken on a very different pace within the OCIO and UBC IT as a result of converging priorities and supporting the remote experience in addition to the usual […]

UBC IT Community Update – July 30, 2020

UBC IT Community Update – July 30, 2020

Read this month’s news from Jennifer Burns, Associate Vice-President, Information Technology & Chief Information Officer, including details on: Implementation of Microsoft Teams (MS Teams) and OneDrive Remote Access to Application Software and Computer Lab Resources Discounted Vendor Packages for Students Internet Connectivity Improvement for International Students  Relaxed FIPPA Data Residency Requirements Extended Read the full […]

Update – UBCO Service Desk Hours

Update – UBCO Service Desk Hours

March 26th, 2020 – With the recent announcement by the University of the need to take additional measures to support social distancing in response to the COVID-19 pandemic, the UBC Okanagan IT Help Desk walk-in facility is closed until further notice. Customers can contact us via our ticketing system online at helpdesk.ok.ubc.ca or phone at […]

UBC Okanagan Planned Phone Upgrades – January 17-21, 2020 – Minor phone service interruptions campus wide

UBC Okanagan Planned Phone Upgrades – January 17-21, 2020 – Minor phone service interruptions campus wide

As part of routine system lifecycle maintenance, UBC IT Okanagan is in the process of decommissioning older Mitel controllers for the campus phone network. To minimize disruptions to users, the Telecommunications team will be upgrading buildings one at a time, starting Friday January 17, with completion by Tuesday January 21.  Minimal disruptions may be experienced […]