Web Services

[Resolved] Multiple *.ok.ubc.ca websites down

We are currently experiencing a server issue that results in multiple *.ok.ubc.ca websites being either unresponsive or very slow. Our Systems team is working to restore service as quickly as possible. As updates are available, they will be posted here. [Update – March 2, 10am: The UBCO CMS Hosted websites that were affected are now […]

Multiple websites not loading February 24, 2020

RESOLVED: Multiple websites not loading February 24, 2020, 15:45 PT

[RESOLVED] Website Outages

[RESOLVED] Website Outages

We are currently experiencing some interruptions related to one of our web hosting platforms. This may impact access to certain websites. If you are trying to get to a website that is hosted on a UBC hosting platform it may be temporarily affected. Our Systems team is working to restore service as quickly as possible. As […]

[RESOLVED] Network and Website Outages

[RESOLVED] Network and Website Outages

We are currently experiencing some intermittent network interruptions. This may impact access to certain websites or other systems that require network access. Our Systems team is working to restore service as quickly as possible. As updates are available, they will be posted here. Thank you.

[RESOLVED] Multiple *.ok.ubc.ca websites down

****RESOLVED**** We are currently experiencing a server issue that results in multiple *.ok.ubc.ca websites being either unresponsive or very slow. Our Systems team is working to restore service as quickly as possible. As updates are available, they will be posted here.    

Unscheduled Service Outage – Multiple Services Affected March 22, 2019 14:15-16:25 PT

Update @ 04:25PM All customer-facing services are fully restored: Computer login [staff & students] Printing [student & staff] Internet access Telephones Network file storage IT Helpdesk Okanagan web-based systems and services At this point, this incident is considered resolved and there will be no further updates. An infrastructure outage at 02:15pm resulted in an outage […]

Resolved: UBCO WordPress CMS Email Service Outage

Web Services was recently notified that the UBCO WordPress CMS had been bouncing messages since August 21st. CMS users would not have received notification emails sent from the system since that date. Impacted services include: Gravity Form submission emails and WordPress administration messages (i.e.: new user, change in site owner, new site registration). Please note that […]

[RESOLVED] ACM Emergency Publishing, Login, Surveys, and Administration – Service Interruptions

[RESOLVED] ACM Emergency Publishing, Login, Surveys, and Administration – Service Interruptions

Update June 25 2018: ACM applied a patch their system that seems to have fixed the emergency publishing issues we were experiencing. Please report any further issues through the IT Helpdesk. Thank you. ACM Emergency publishing is currently not working. We are aware of the issue and are working with ACM on a solution. This […]

[Completed] ACM Website Server Maintenance

The servers that control the ACM administration dashboard will be updated over the weekend. We are asking that no content changes be made to your ACM site between 9:00pm on Saturday June 16th and 11:00am on Sunday June 17th. The “emergency published” version of your website will not be affected. Sites affected: Co-op Program Southern […]