By Operations Centre on November 23, 2021
Completed : The scheduled maintenance has been completed. November 23, 2021 – 17:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. November 23, 2021 – 16:02 PT Scheduled : Scheduled maintenance on the BCNET EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on November 23, 2021, 16:00-17:00 PT. Virtual […]
Posted in General, IT Infrastructure | Tagged Servers & Storage, Websites & Applications
By Operations Centre on November 18, 2021
Resolved : This incident has now been resolved as of approximately 8:00AM PT. November 18, 2021 – 08:05 PT Investigating : We are currently experiencing technical issues with some servers and is affecting access to SSC financials among other things. UBC IT technicians are currently investigating the issue. Our next update is scheduled to be […]
Posted in General, IT Infrastructure | Tagged Websites & Applications
By Operations Centre on November 15, 2021
Resolved : This incident has been resolved. November 15, 2021 – 13:19 PT Investigating : We are continuing to investigate this issue. November 15, 2021 – 12:14 PT Investigating : We are currently experiencing an intermittent issue with management of production orgs through the EduCloud Server Administration Portal. This may affect provisioning of new VMs […]
Posted in General, IT Infrastructure | Tagged Servers & Storage, Websites & Applications
By Operations Centre on November 13, 2021
Completed : The scheduled maintenance has been completed. November 19, 2021 – 02:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. November 18, 2021 – 20:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. November 18, 2021 – 19:00 PT Scheduled : On Thursday, November […]
Posted in General, IT Infrastructure | Tagged Websites & Applications
By Operations Centre on November 3, 2021
Resolved : The support team has reported that the UBC ServiceNow email notification issue has been resolved as of 20:00 PT. Any additional comments sent to end users during the outage window (12:00 to 20:00 PT) will not be sent out retroactively and will require them to be sent again. November 3, 2021 – 20:37 […]
Posted in General, IT Infrastructure | Tagged Websites & Applications
By Operations Centre on November 2, 2021
Resolved : The issue accessing files within Microsoft 365 services has now been resolved. It has been advised by the vendor that users refresh their web browser and/or restart their app to see resolution. Impacted services may have included, but weren’t limited to: – OneDrive for Business and Microsoft 365 apps when attempting to open […]
Posted in General, IT Infrastructure | Tagged Software, Websites & Applications
By Operations Centre on October 27, 2021
Completed : The scheduled maintenance has been completed. October 27, 2021 – 14:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. October 27, 2021 – 11:30 PT Scheduled : EduCloud Dashboards (Operations Manager) will be undergoing maintenance on October 27, 2021, from 11:30-14:00 PT. During this window, access […]
Posted in General, IT Infrastructure | Tagged Servers & Storage, Websites & Applications
By Operations Centre on October 26, 2021
Completed : The scheduled maintenance has been completed. October 31, 2021 – 17:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. October 30, 2021 – 09:01 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. October 30, 2021 – 07:59 PT Scheduled : AccessUBC and Sponsored […]
Posted in General, IT Infrastructure | Tagged Campus-Wide Login, Websites & Applications
By Operations Centre on October 19, 2021
Completed : The scheduled maintenance has been completed. October 27, 2021 – 16:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. October 27, 2021 – 10:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. October 27, 2021 – 09:00 PT Scheduled : The Learning Tools […]
Posted in General, IT Infrastructure | Tagged Websites & Applications
By Operations Centre on October 18, 2021
Resolved : The Learning Technology Technicians have resolved LTPS disruption issue as of October 18, 2021 at10:10 PT. October 18, 2021 – 10:39 PT Investigating : The Learning Technology Technicians are currently investigating an issue where users are unable to login to the Learning Tools Provisioning Service (LTPS) service. We are actively working on resolving […]
Posted in General, IT Infrastructure | Tagged Websites & Applications