By Operations Centre on December 21, 2021
Scheduled : WeBWorK will be down for maintenance on December 23rd, 2021 from 13:00-17:00 PT. During this time, both WeBWorK itself and the Canvas integration will be undergoing changes. Please do not add or modify any Canvas WeBWorK assignment links during the maintenance window as they may not work as expected while the changes are […]
Posted in General, IT Infrastructure | Tagged Websites & Applications
By Operations Centre on December 17, 2021
Scheduled : On Thursday, December 23, 2021 from 20:00 PT to Friday, December 24, 2021 02:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites may not be acces…
Posted in General, IT Infrastructure | Tagged Websites & Applications
By Operations Centre on December 13, 2021
Completed : The scheduled maintenance has been completed. December 13, 2021 – 18:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. December 13, 2021 – 16:26 PT Scheduled : EduCloud Server management portal will undergo maintenance between 12:00 and 18:00 for each of the locations (Vancouver, Kamloops, Kelowna). […]
Posted in General, IT Infrastructure | Tagged Servers & Storage, Websites & Applications
By Operations Centre on December 10, 2021
Completed : The scheduled maintenance has been completed. December 16, 2021 – 01:05 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. December 15, 2021 – 23:05 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. December 15, 2021 – 22:04 PT Scheduled : Canvas will be […]
Posted in General, IT Infrastructure | Tagged Websites & Applications
By Operations Centre on November 23, 2021
Completed : The scheduled maintenance has been completed. November 23, 2021 – 17:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. November 23, 2021 – 16:02 PT Scheduled : Scheduled maintenance on the BCNET EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on November 23, 2021, 16:00-17:00 PT. Virtual […]
Posted in General, IT Infrastructure | Tagged Servers & Storage, Websites & Applications
By Operations Centre on November 18, 2021
Resolved : This incident has now been resolved as of approximately 8:00AM PT. November 18, 2021 – 08:05 PT Investigating : We are currently experiencing technical issues with some servers and is affecting access to SSC financials among other things. UBC IT technicians are currently investigating the issue. Our next update is scheduled to be […]
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By Operations Centre on November 15, 2021
Resolved : This incident has been resolved. November 15, 2021 – 13:19 PT Investigating : We are continuing to investigate this issue. November 15, 2021 – 12:14 PT Investigating : We are currently experiencing an intermittent issue with management of production orgs through the EduCloud Server Administration Portal. This may affect provisioning of new VMs […]
Posted in General, IT Infrastructure | Tagged Servers & Storage, Websites & Applications
By Operations Centre on November 13, 2021
Completed : The scheduled maintenance has been completed. November 19, 2021 – 02:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. November 18, 2021 – 20:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. November 18, 2021 – 19:00 PT Scheduled : On Thursday, November […]
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By Operations Centre on November 3, 2021
Resolved : The support team has reported that the UBC ServiceNow email notification issue has been resolved as of 20:00 PT. Any additional comments sent to end users during the outage window (12:00 to 20:00 PT) will not be sent out retroactively and will require them to be sent again. November 3, 2021 – 20:37 […]
Posted in General, IT Infrastructure | Tagged Websites & Applications
By Operations Centre on November 2, 2021
Resolved : The issue accessing files within Microsoft 365 services has now been resolved. It has been advised by the vendor that users refresh their web browser and/or restart their app to see resolution. Impacted services may have included, but weren’t limited to: – OneDrive for Business and Microsoft 365 apps when attempting to open […]
Posted in General, IT Infrastructure | Tagged Software, Websites & Applications