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Websites & Applications

SCHEDULED : WeBWorK will be upgraded on Dec 23rd, 2021 from 13:00 to 17:00 PT

By Operations Centre on December 21, 2021

Scheduled : WeBWorK will be down for maintenance on December 23rd, 2021 from 13:00-17:00 PT. During this time, both WeBWorK itself and the Canvas integration will be undergoing changes. Please do not add or modify any Canvas WeBWorK assignment links during the maintenance window as they may not work as expected while the changes are […]

Posted in General, IT Infrastructure | Tagged Websites & Applications

SCHEDULED : UBC SharePoint Maintenance Thursday, December 23, 2021 20:00 PT to Friday, December 24, 2021 02:00 PT

By Operations Centre on December 17, 2021

Scheduled : On Thursday, December 23, 2021 from 20:00 PT to Friday, December 24, 2021 02:00 PT, the UBC SharePoint Software as a Service (SaaS) service will be undergoing maintenance. During this maintenance window, SharePoint sites may not be acces…

Posted in General, IT Infrastructure | Tagged Websites & Applications

COMPLETED : EduCloud Server Maintenance December 13, 2021 12:00 – 18:00

By Operations Centre on December 13, 2021

Completed : The scheduled maintenance has been completed. December 13, 2021 – 18:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. December 13, 2021 – 16:26 PT Scheduled : EduCloud Server management portal will undergo maintenance between 12:00 and 18:00 for each of the locations (Vancouver, Kamloops, Kelowna). […]

Posted in General, IT Infrastructure | Tagged Servers & Storage, Websites & Applications

COMPLETED : Canvas Maintenance December 15, 2021, 23:05 – December 16, 2021, 01:05 PT

By Operations Centre on December 10, 2021

Completed : The scheduled maintenance has been completed. December 16, 2021 – 01:05 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. December 15, 2021 – 23:05 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. December 15, 2021 – 22:04 PT Scheduled : Canvas will be […]

Posted in General, IT Infrastructure | Tagged Websites & Applications

COMPLETED : EduCloud Server Service Maintenance November 23, 2021, 16:00-17:00 PT

By Operations Centre on November 23, 2021

Completed : The scheduled maintenance has been completed. November 23, 2021 – 17:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. November 23, 2021 – 16:02 PT Scheduled : Scheduled maintenance on the BCNET EduCloud Server environment (https://bcnet.educloud.ubc.ca) will be performed on November 23, 2021, 16:00-17:00 PT. Virtual […]

Posted in General, IT Infrastructure | Tagged Servers & Storage, Websites & Applications

RESOLVED : SSC and Financials Outage November 18, 2021, 07:20 PT

By Operations Centre on November 18, 2021

Resolved : This incident has now been resolved as of approximately 8:00AM PT. November 18, 2021 – 08:05 PT Investigating : We are currently experiencing technical issues with some servers and is affecting access to SSC financials among other things. UBC IT technicians are currently investigating the issue. Our next update is scheduled to be […]

Posted in General, IT Infrastructure | Tagged Websites & Applications

RESOLVED : EduCloud Server Administration Portal intermittent issues – Nov 15, 2021

By Operations Centre on November 15, 2021

Resolved : This incident has been resolved. November 15, 2021 – 13:19 PT Investigating : We are continuing to investigate this issue. November 15, 2021 – 12:14 PT Investigating : We are currently experiencing an intermittent issue with management of production orgs through the EduCloud Server Administration Portal. This may affect provisioning of new VMs […]

Posted in General, IT Infrastructure | Tagged Servers & Storage, Websites & Applications

COMPLETED : UBC SharePoint Maintenance Thursday, November 18, 2021, 20:00 PT to November 19, 2021, 02:00 PT

By Operations Centre on November 13, 2021

Completed : The scheduled maintenance has been completed. November 19, 2021 – 02:00 PT In_progress : Scheduled maintenance is currently in progress. We will provide updates as necessary. November 18, 2021 – 20:00 PT Scheduled : Maintenance will begin as scheduled in 60 minutes. November 18, 2021 – 19:00 PT Scheduled : On Thursday, November […]

Posted in General, IT Infrastructure | Tagged Websites & Applications

RESOLVED : ServiceNow Incident Notifications not sending out 16:45PT

By Operations Centre on November 3, 2021

Resolved : The support team has reported that the UBC ServiceNow email notification issue has been resolved as of 20:00 PT. Any additional comments sent to end users during the outage window (12:00 to 20:00 PT) will not be sent out retroactively and will require them to be sent again. November 3, 2021 – 20:37 […]

Posted in General, IT Infrastructure | Tagged Websites & Applications

RESOLVED : Users Unable to Access Files in Microsoft 365 Services – November 2, 2021 08:45 PT

By Operations Centre on November 2, 2021

Resolved : The issue accessing files within Microsoft 365 services has now been resolved. It has been advised by the vendor that users refresh their web browser and/or restart their app to see resolution. Impacted services may have included, but weren’t limited to: – OneDrive for Business and Microsoft 365 apps when attempting to open […]

Posted in General, IT Infrastructure | Tagged Software, Websites & Applications

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UBC IT Status

  • Qualtrics Survey Tool maintenance outage on August 25, 2022 22:00-23:59 PT
  • Okanagan ResNet Network Maintenance August 24, 2022, 11:00-1600 PT
  • Enabling Control Tower and IAM Identity Center in UBC IT's AWS Environment August 23, 2022, 09:30-12:00 PT
  • EduCloud Server and Backup As A Service Kamloops Network Maintenance August 21, 2022 06:00-12:00 PT
  • EduCloud Server and Backup As A Service Kamloops Network Maintenance August 21, 2022, 06:00-12:00 PT

Contact

IT, Media & Classroom Services
The University of British Columbia
ADM024 - 1138 Alumni Ave
Kelowna, BC
V1V 1V7

Phone: 250.807.9000
Toll-free: 855.807.9001
Fax: 250.807.9212
Web: it.ok.ubc.ca

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Okanagan Campus
ADM024 - 3333 University Way
Kelowna, BC Canada V1V1V7
Tel 250 807 9000
Fax 250 807 9212
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