The University of British Columbia
UBC - A Place of Mind
The University of British Columbia Okanagan campus
UBC Okanagan News
  • Home
  • Services for Media
  • Faculty and Staff
  • Submit Your Story
  • Events
  • Contact
Home / 2015 / March / 26 / Companies need to deliver their best

Companies need to deliver their best

By Patty Wellborn on March 26, 2015

Business professor discusses why the best consumer experience is good business

Prof. Chris Voss

Prof. Chris Voss

What: Faculty of Management Visiting Speaker Series
Who: Emeritus Professor Chris Voss, London Business School, and professor of operations management at Warwick Business School (U.K.)
When: Tuesday, March 31, 7 to 8:30 p.m.
Where: Rotary Centre for the Arts, 421 Cawston Ave., downtown Kelowna

Whether you are zip-lining in BC, skiing in Europe, or watching a musical performance in China, it’s all about the experience. And if you’re footing the bill, you want it to be the best experience ever.

Join business school Prof. Chris Voss as he examines how organizations design high-experience services for consumers. Drawing on China’s first production of a Western Musical—Mamma Mia!—in Mandarin, and skiing adventures in Europe and Canada, Voss will discuss: What is “experience”? Why is it important to all services? What can organizations learn from leaders in the field? Voss will expand on these questions and examine how much experience is culturally bound.

Voss is a leading empirical services researcher in service management, with a particular focus on service design and management. He is emeritus professor, London Business School and professor of operations management at Warwick Business School, UK.

His visit is part of UBC Okanagan’s Faculty of Management Visiting Speaker Series, where industry leaders speak on current, cutting-edge business topics.

Voss will speak at the Rotary Centre for the Arts, 421 Cawston Ave., Kelowna, on Tuesday, March 31 at 7 p.m. This event is free and open to the public. Register at: march2015vsschrisvoss.eventbrite.com

–30–

Share this:

  • Email
  • Facebook
  • Twitter

Posted in Media Advisory | Tagged Business, Faculty of Management

  • Previous
  • Next

Contact

Patty Wellborn
Media Relations Strategist
University Relations

The University of British Columbia
Okanagan campus
Tel: 250 317 0293
E-mail: patty.wellborn@ubc.ca

See other posts by Patty Wellborn

UBC Okanagan Events

See what’s happening at UBC Okanagan. Explore the events calendar for performances, talks, workshops, community events, info sessions, and more.

View Events

Archives

UBC's Okanagan News
Okanagan Campus
3333 University Way
Kelowna, BC Canada V1V 1V7
Find us on
  
Back to top
The University of British Columbia
  • Emergency Procedures |
  • Terms of Use |
  • Copyright |
  • Accessibility
loading Cancel
Post was not sent - check your email addresses!
Email check failed, please try again
Sorry, your blog cannot share posts by email.